Overview
Customer Simulation Technologies LLC. (“CustomerSIM”, “we”, “our” or “us”) is committed to protecting and respecting your privacy.
This policy sets out the basis on which we use and disclose personal information we collect from you, or that you provide to us, as a user of our online services, which enable customers/users to engage with various Customer Simulations (the “Service”). Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it. By using our Service, you are accepting and consenting to the practices described in this policy.
We may collect and process the following data about you:
Information you give us: You may give us information about yourself when using our Service. This may include information you provide to us when you create an account, create a user, create a class, etc. The information you give us may include, among other things, name, address and contact information.
By submitting personal information in respect of yourself, your company and anyone else, you warrant that you have the full authority and are not violating any applicable law, including privacy law, by providing it.
Information we collect about you. Information we may collect automatically may include, but is not limited to, technical information, including IP address; device type and identity; login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators clickstream to, through, and from our Service (including date and time); items you viewed or searched for; page response times, download errors, length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
We may also collect information about you as required or permitted by law.
Cookies
A cookie is a very small piece of information in the form of a text file placed on your computer or device memory by many websites that you visit. Cookies are only used to store basic information and they do not store password information.
Our Service uses cookies to tell us that you are visiting or have visited our Service before. They are used to help us simplify and enhance your experience on our Service and also for us to improve the Service.
You can set your browser to accept or reject all specific cookies. You can also set your browser to alert you each time a cookie is presented to your computer or device. You can delete cookies that have been stored on your computer or device but, if you prevent us from placing cookies on your computer or device, or if you subsequently delete a cookie, it may not be possible for you to use our Service effectively.
How we use your Information
- to improve our Service to ensure that content is presented in the most effective manner for you and for your computer
- to conduct surveys about your experiences with the Service in order to improve the service
- to administer our Service and for internal operations, including troubleshooting, data analysis, testing, research, statistical analysis
- to improve our Service to ensure that content is presented in the most effective manner for you and for your computer
- as required or permitted by law
We may disclose your information when
1. Suppliers and service providers we engage to provide services to us require information for diagnostics (such as file storage, technical, infrastructure, platform, or applications services);
2. We decide to sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets;
3. Substantially all of our assets are acquired by a third party, in which case personal information held by us will be one of the transferred assets;
4. We must comply with legitimate governmental requests, subpoenas, court orders, or legal obligations, or in order to enforce or apply the terms and conditions of our Service or other agreements; or to protect the rights, property or safety of CustomerSIM, our customers or other parties. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction;
5. Required or permitted by law;
6. Protecting the vital interests of our users, customers, or other third parties (including, for example, to prevent spam or attempts to defraud users of our products, or to help prevent the loss of life or serious injury of anyone);
7. Operating and maintaining the security or integrity of our Site, including preventing or stopping an attack on our computer systems or networks;
8. Protecting the rights, interests, or property of the Company or third parties;
9. Providing statistical information to business industry peers;
10. Preventing or investigating possible wrongdoing in connection with the Site; or
11. Enforcing our Terms of Use.
Your Rights
General Data Protection Regulation (“GDPR”)
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at www.customersim.com/contact.html
If you wish to be informed what Personal Information, we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
• The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Information directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete
• The right to object. You have the right to object to our processing of your Personal Information
• The right of restriction. You have the right to request that we restrict the processing of your Personal Information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information
Please note that we may ask you to verify your identity before responding to such requests
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority in the European Economic Area (EEA).
California Consumer Privacy Protection Act (“CCPA”)
If you are a resident of California, you have certain information protection rights under the Consumer Privacy Protection Act (“CCPA”). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.
If you wish to be informed what Personal Information, we hold about you and if you want it to be removed from our systems, please contact us.
Under the Consumer Privacy Protection Act, you have the following data protection rights:
• The right to access data. This right to access data grants a person the ability to request that a business confirm whether it has personal information about him or her, the type of personal information that the business keeps about the individual, and/or a copy of the specific information that the business has on file. For inquiries click the following link: www.customersim.com/contact.html and submit the details of your request
• The right to be forgotten. The right to be forgotten grants the ability of a person to request that a business delete the personal information that it holds about them.
• The right to opt-out from having information sold. The right to opt-out grants to the ability of a person to direct that a business cannot sell the personal information that it holds about them.
• The right to opt-in to having information sold. The right to opt-in refers to the requirement within the CCPA that a business cannot sell the personal information of a consumer that is less than 16 years old unless the business has received “opt-in” consent i.e., affirmative authorization for the sale of the information. If a child is between the ages of 13 and 16, they can provide the necessary opt-in consent directly to the business. If a child is under the age of 13, a parent or guardian must provide the consent.
• The right to receive services on equal terms. The right to receive services on equal terms prevents us from discriminating against you when exercising your rights under the CCPA.
In order to exercise your right under the CCPA, you may make a request to have any personal data collected removed by clicking the following link: www.customersim.com/contact.html and submitting details of your request. Requests to remove personal information will remove all past information collected. Please note that we may ask you to verify your identity before responding to such requests.
Retention of Personal Information
We retain your personal information for as long as necessary or relevant for the listed purposes in this policy, including for so long as your company remains on the Service, or as required or permitted by law.
Age
We do not knowingly collect information from children under the age of majority where you live.
Where We Store Your Personal Information
Customer Simulation Technologies LLC is based in California, USA.
Our platform and the information it stores are hosted on our or our service providers servers located in the United States.
Personal information may be subject to disclosure under the laws of jurisdictions where the personal information is stored or handled and it may be accessible to law enforcement and national security authorities of those jurisdictions.
Your Responsibility for Privacy
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Ultimately, you are responsible for maintaining the secrecy of your password and/or any personal information in your possession. Always be careful and responsible regarding your personal information.
Security of Your Personal Information is Important to Us
CustomerSIM takes commercially reasonable steps to ensure that personal information is kept safe from loss, unauthorized access, modification, or disclosure, including technological safeguards like encryption, security software, and firewalls.
Except where we are required by law to disclose personal information, we will use contractual arrangements to protect personal information disclosed to third parties.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Service; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Changes to our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page. The effective date of changes to this policy will be noted above so that you can be fully informed about our privacy policies and practices. Please check back frequently to see any updates or changes to our privacy policy.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be sent via our www.customersim.com/contact.html web form. Please include the word “PRIVACY” in the Subject input box.