What is CustomerSIM?
We have a singular focus at CustomerSIM: To Redefine How Call Centers Train Their Agents.
Preparing and training your new call center agents successfully is absolutely critical.
During their first few weeks on the job, agents must learn new systems, new processes, new procedures, understand their goals, and
somehow put all that knowledge to work flawlessly. However, an agents first 'live' customer call is almost always a customer request that may or may not match the training they've received.
Traditionally, during those first few weeks, agents have very little time devoted to practicing the skills they learn.
CustomerSIM provides an agent the ability to practice various types of customer interactions in a controlled, safe, and supportive environment.
Deep Contact Center Experience
Our team has decades of experience in the contact center space. We know the challenges of sourcing new hire candidates at scale.
We also understand the complexity of onboarding & training team members successfully. Our engineering team members have implemented
a wide variety of cloud based tools to improve the customer AND agent experience. They've also implemented technology at both large and small companies.
Bay Area Technology Expertise
CustomerSIM is built using the latest Artificial Intelligence tools available. Our proprietary technology also integrates traditional web-based apps in a way that makes implementation very simple. We know the pain of technology implementation in a very large-scale corporate environment. CustomerSIM products are designed to deploy quickly and easily.